Can AliExpress Refund Without Requiring a Return ?

In this guide, we will explain the conditions under which AliExpress may refund you without requiring the return of the item.

This process is particularly useful when returning a product is not practical or cost-effective. Let’s look at the specific situations where you might benefit from this policy.

Counterfeit Product

When you receive a counterfeit product, you have rights as a consumer. AliExpress takes counterfeits very seriously.

If you suspect that the item you received is an illegal copy of a branded product, you can request a full refund without having to return the item.

To maximize your chances of getting this refund, you need to provide strong evidence. This evidence may include:

• Photos: Take clear photos of the received product, highlighting the details that show it is a counterfeit. Compare the features with official descriptions or images of the authentic product.
• Detailed Descriptions: Explain in detail why you believe the product is counterfeit. Mention differences from the original product, such as material quality, incorrect logos, or any other revealing signs.
• Additional Documents: If possible, include links to the original manufacturer’s website or other reliable sources that show what the authentic product should look like.

Once these elements are submitted, **AliExpress** will evaluate your request. If the evidence is deemed sufficient, you will receive a refund without needing to return the counterfeit product. This policy not only protects consumers but also brands against unfair business practices.

Damaged Product

When you receive a damaged product, it can be very frustrating. Fortunately, AliExpress offers a refund without return in certain cases.

If the product is unusable due to damage or if it doesn’t match the description at all, you have the right to request a refund.

To do so, make sure to document the condition of the product upon receipt. Take photos or videos clearly showing the damage.

If the evidence is convincing, you might receive a full refund without having to return the item.

Wrong Size or Different Product

If you purchased a low-value item (generally less than 10 euros) and you receive the wrong size or a completely different product, returning it might not be cost-effective.

In such cases, AliExpress might offer a refund without return. The key is to provide evidence showing that the error originated from the seller.

Take photos of the received product alongside the order information to illustrate the difference. Then, submit your refund request with these elements to increase your chances of success.

Conclusion

Obtaining a refund without return on AliExpress is possible, but it requires well-documented evidence. Whether it’s for a counterfeit product, a damaged item, or an incorrect order, preparing your claim is crucial.

By following these steps, you will be able to navigate the refund process more easily and protect your rights as a consumer.