I am not satisfied with the result of the return/refund request. What can I do?

If you are not satisfied with the outcome of your return or refund request, here are the steps to follow:

1. Go to the relevant order in your account.
2. Click on Appeal and clearly explain why the outcome is not satisfactory to you.

After submitting your appeal, processing can take up to 7 days. You have the option to appeal up to 7 days after receiving the initial results of your request.

For any further questions, do not hesitate to contact AliExpress customer service.