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If you are not satisfied with the outcome of your return or refund request, here are the steps to follow:

  1. Go to the relevant order in your account.
  2. Click on Appeal and clearly explain why the outcome is not satisfactory to you.

After submitting your appeal, processing can take up to 7 days. You have the option to appeal up to 7 days after receiving the initial results of your request.

For any further questions, do not hesitate to contact AliExpress customer service.

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