Follow our simple guide to quickly cancel an order placed on AliExpress.
This process, often perceived as complex, becomes easy with our clear and concise instructions.
Discover how to smoothly and effectively cancel an order on AliExpress without any hassle.
Step 1: Log in to your account
First, log in to your AliExpress account.
Make sure to use the correct credentials to avoid access issues.
Step 2: Access your orders
Next, click on the My Orders tab.
You will then see a list of your recent purchases.
Locate the order you wish to cancel.
Step 3: Check the order status
Before proceeding, check the status of the order.
If it is still pending payment, cancellation will be easier.
However, if it is already being processed, you will need to contact the seller.
Step 4: Cancel a pending shipment order
To cancel an order pending payment or shipment.
Simply click on Cancel Order.
Then select the reason for cancellation and confirm.
We recommend the following reason: I no longer want this order.
You will receive a confirmation by email.
Step 5: Contact the seller
If the order is being processed, quickly contact the seller.
Politely explain the reason for cancellation. Be aware that cancellation will depend on the seller’s cooperation.
Step 6: Open a dispute
If the seller refuses to cancel the order, it is possible to open a dispute at the link:
https://www.aliexpress.com/p/seller-report/nav.html
Provide all necessary evidence and clearly explain your situation.
AliExpress will then review your request.
Why Cancel an Order on AliExpress?
There are several reasons why you might want to cancel an order on AliExpress. Here are a few:
- You have changed your mind about the item you purchased.
- The seller cannot deliver your order within the allotted time.
- There are payment issues.
- There are security concerns.
No matter the reason you wish to cancel an order, it’s important to understand AliExpress’s refund and cancellation policies.
AliExpress Cancellation Policy
AliExpress has a clear cancellation policy for buyers.
According to this policy, you can cancel your order before it has been shipped or before the seller begins processing it.
If you cancel the order after it has been shipped, you will need to wait to receive the item and then request a refund.
What Happens After Cancelling an Order on AliExpress?
After cancelling an order on AliExpress, the seller must confirm the cancellation.
The Refund
If the seller accepts your cancellation request, they must then proceed with the refund.
The refund is generally processed within 3 to 20 business days, depending on the payment method you used for the purchase.
- Credit Card: If you made the payment by credit card, the refund will be credited to your bank account.
- Wallet: If you used a digital wallet or another online payment method, the refund will be credited to your corresponding account.
- PayPal: You will receive the refund amount in your PayPal account.
The Order is Shipped
If you cancel an order after it has been shipped, you will need to wait to receive the item, and then request a refund.
In this case, you will need to contact the seller to arrange the return of the item and discuss the refund terms.
Shipping Costs
If you paid shipping costs for the delivery of the item, they will not be refunded.
In some cases, the seller may offer a partial refund that includes the shipping costs, but this will depend on each seller’s policy.
How to Avoid Order Cancellations on AliExpress?
If you want to avoid cancelling an order on AliExpress, take certain precautions before placing your order.
First, make sure to thoroughly read the product description to ensure it meets your expectations.
Also, check the reviews and ratings of previous buyers to get an idea of the quality of the product and the seller’s service.
Before placing an order, feel free to contact the seller to ask questions about the product or delivery conditions. This can help you avoid mistakes and unpleasant surprises.
Finally, make sure you understand AliExpress’s refund and cancellation policies, as well as the specific policies of each seller. This will help you know what to expect in case there is a problem with your order.
Conclusion
Cancelling an order on AliExpress can sometimes be necessary for various reasons.
You need to understand AliExpress’s refund and cancellation policies.
It is important to know the procedures to follow to cancel an order. By following our recommendations, you can cancel an order safely and ensure that you will receive an appropriate refund.
Our advice: Take precautions before placing an order to avoid cancellations and problems. Clear communication with the seller and an understanding of AliExpress’s policies can help you.