How to Cancel an Order on AliExpress ?

Follow our simple guide to quickly cancel a purchase on AliExpress.

This process, often seen as complex, becomes easy with our clear and concise instructions.

Discover how to cancel an order on AliExpress effectively and without hassle.

Table of Contents

Step 1: Log in to your account

First, log in to your AliExpress account.
Use the correct credentials to avoid any access issues.

Step 2: Access your orders

Click on the My Orders tab to see your recent purchases.
Locate the order to be canceled.

Step 3: Check the order status

Check the order status before proceeding.

If it is awaiting payment, cancellation will be easier.

If it is already being processed, contact the seller.

Step 4: Cancel an order awaiting shipment

To cancel an order awaiting payment or shipment, click on Cancel Order.

Then select the reason for the cancellation and confirm.

We recommend choosing: “I no longer want this order.”

You will receive a confirmation email.

Step 5: Contact the seller

If the order is being processed, quickly contact the seller.

Politely explain the reason for the cancellation. Note that cancellation will depend on their cooperation.

Step 6: Open a dispute

If the seller refuses to cancel the order, open a dispute via this link: AliExpress – Open a Dispute.

Provide all necessary evidence and clearly explain your situation.

AliExpress will then review your request.

Why cancel an order on AliExpress?

There are several reasons why you might want to cancel an order on AliExpress. Here are a few:

You changed your mind about the purchased item.
The seller cannot deliver your order within the specified time.
There are payment issues.
There are security concerns.

Whatever the reason, it is essential to understand AliExpress’s refund and cancellation policies.

AliExpress Cancellation Policy

AliExpress has a clear cancellation policy for buyers.

You can cancel your order before it is shipped or before the seller starts processing it.

If you cancel after shipment, you will need to wait to receive the item, then request a refund.

What happens after canceling an order on AliExpress?

After canceling an order on AliExpress, the seller must confirm the cancellation.

The Refund

If the seller accepts your cancellation request, they will process the refund. This refund is usually completed within 3 to 20 business days, depending on the payment method used:

Credit card: The refund will be credited to your bank account.
Electronic wallet: The refund will be credited to your corresponding account.
PayPal: You will receive the refund amount in your PayPal account.

Order Shipped

If you cancel an order after it has been shipped, you will need to wait to receive the item, then request a refund.

In this case, contact the seller to arrange the return of the item and discuss refund terms.

Shipping Fees

Shipping fees paid for the item’s shipment are generally not refundable.

In some cases, the seller may offer a partial refund that includes shipping fees, but this will depend on the seller’s policy.

How to avoid order cancellations on AliExpress?

To avoid canceling an order on AliExpress, take some precautions before placing your order:

Read the product description: Make sure the product meets your expectations.
Check comments and reviews: Review previous buyers’ feedback to assess the product’s and seller’s quality.
Contact the seller: Ask questions about the product or delivery conditions to avoid errors and surprises.
Understand the policies: Familiarize yourself with AliExpress’s refund and cancellation policies and each seller’s specific policies. This will help you know what to expect in case of any issues with your order.