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If your items have not been delivered, here are some steps to resolve the issue:

Track your package to check the shipping status. Sometimes, a tracking number may seem invalid due to late updates. If this happens, contact the seller to clarify the situation.

17TRACK delivery tracking
Aliexpress delivery tracking on 17TRACK

Contact the seller for more details. If this does not resolve the issue, consider opening a dispute to request a refund. Be sure to do this before the end of the buyer protection period.

Open a dispute
Open a dispute

If the buyer protection period has ended, turn to Aliexpress customer service for assistance.

AliExpress help center
The AliExpress Help Center


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