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Some items purchased on AliExpress are not eligible for return due to their specific nature. Here are the categories of non-returnable products:

Perishable Products

  • Fresh and frozen foods
  • Dairy products and eggs
  • Bakery products

Digital Products

Tickets, vouchers, and services

Items with specific conditions:

  • Items from which the original labels have been removed
  • Items with broken seals or unauthorized modifications
  • Items lacking serial numbers
  • Items requiring installation or already installed
  • Products classified as hazardous materials or using flammable substances
  • Items emitting an unpleasant odor
  • Items with signs of use

Specialized Products

  • Mystery boxes, branded boxes, or surprise boxes
  • Custom-made or made-to-order products
  • Virtual goods (electronic vouchers)
  • Precious metals (gold, silver, etc.)
  • Valuable jewelry (diamonds, emeralds, etc.)
  • Fresh flowers and live plants
  • Bulk items (furniture)
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