What is the free return service? / The free return service allows customers to return certain items marked with a “Free Returns” label on their detail page. You can return them at no cost within 90 days of ordering or within 15 or 7 days after their receipt, depending on the origin of the products. The first return for each order is free.
To return an item and get a refund, follow these five steps:
- Go to your order: Account > View all.
- Click on Returns/refunds.
- Select a reason for your return.
- Upload photos or videos and describe the problem, if necessary.
- Confirm and submit your request.
AliExpress will process your refund upon receipt and verification of the returned items. If a return label is not provided and you need to advance shipping costs, contact AliExpress customer service after receiving your refund to also get a refund for the shipping costs.