In this article, we will reveal the best-selling products on AliExpress. Choosing wisely when shopping…
Everything You Need to Know About AliExpress Delivery Times
To shop online without breaking the bank, AliExpress is an attractive option. However, as products often come from China, delivery times can be long.
It is therefore essential to understand the AliExpress delivery times to better plan your purchases.
AliExpress Delivery
The management of AliExpress delivery depends directly on the sellers. They choose the shipping method for the products.
Several options are available: China Post, Airmail, S.F. Express, Hongkong Post, DHL, UPS, TNT, EMS, FedEx, and others.
First, AliExpress validates your order payment within 1 to 24 hours. Then, the seller has 1 to 5 business days to prepare and ship your package.
The logistics process, which includes sorting packages and scanning barcodes for tracking, generally takes from 1 to 2 days.
This organization aims to optimize delivery times for a better customer experience.
AliExpress Delivery Times
Delivery times with AliExpress can range from 3 to 60 days, although the average rarely exceeds 15 days.
These times vary depending on the carrier and the chosen delivery method; faster options tend to be more expensive.
Each product on AliExpress includes the estimated delivery time in its description, thus offering essential transparency for buyers.
Moreover, you can benefit from significantly reduced delivery times by selecting products shipped from USA or the euro zone.
Thanks to its European warehouses, the platform now offers express deliveries, a major asset to minimize waiting time.
A concrete example is a product deliverable in just 3 days from metropolitan France, illustrating the efficiency of this new logistical infrastructure.
Delivery Times by Carrier
Delivery options on AliExpress vary greatly depending on the chosen carrier. Here is an overview to help you plan your purchases:
- AliExpress Standard Shipping: Delivery between 15 and 60 business days.
- Epacket: Expect between 15 and 30 days for the receipt of your items.
- AliExpress Choice: A fast option with delivery times of less than 10 days.
- EPS: Your packages arrive in 4 to 7 days.
- DHL HK: Delivery usually takes 3 to 5 business days.
- DHL UK: Expected between 4 and 8 business days.
- Meest Express: Takes between 13 and 25 business days.
- BST: Shipments take from 15 to 25 business days.
How to Track My AliExpress Order?
To effectively track your order on AliExpress, follow these steps:
- Account Login:
- Go to the AliExpress homepage.
- Click on “Account” at the top right.
- Enter your credentials (email address or phone number) and your password.
- Access Orders:
- Once logged in, hover over “Account”.
- Select “My Orders” to see your history, categorized by status: Unpaid, In Progress, Shipped, Completed.
- Order Tracking:
- Next to each listed order, click on the “Track Order” button.
- A page detailing each step of the delivery will open.
- In Case of Problems:
- If a product is not delivered within the promised timeframe, you can request a full refund.
- All sellers on AliExpress are required to offer a clear refund policy.
- For any assistance, contact customer service via AliExpress’s online chat.
Do I Have to Pay Customs Fees with AliExpress?
Products on AliExpress are often offered at very attractive prices. This reduction is possible thanks to their production in countries where costs are lower.
However, this may result in customs fees upon receipt of your order.
Note: customs duties and taxes are not included in the price displayed on AliExpress, nor in the shipping costs.
These additional costs are the responsibility of the buyer, not the seller or AliExpress.
To avoid any surprises, it is advised to:
- Ask the seller if customs fees will apply.
- Consult your local customs office or post office to estimate potential fees. These vary depending on the product’s country of origin, its value, and its weight.
Preparing this information in advance will allow you to better manage your budget and avoid unforeseen expenses during delivery.
How to Cancel an Order That Has Not Been Delivered?
If your order on AliExpress has not been delivered within the announced timeframe, here are the steps to cancel it and obtain a refund:
- Deadline Verification: Make sure the delivery deadline has passed.
- Contact the Seller: Send a message to the seller to report the delay. Ask for an update on the situation or the cancellation of the order.
- Open a Dispute: If the seller does not respond within 48 hours, open a dispute via the platform. This escalates the problem for AliExpress mediation.
- Dispute Follow-Up: Follow AliExpress’s instructions to provide the necessary evidence and obtain a refund.
- Refund: In case of a favorable resolution of the dispute, the refund is generally made within 3 to 20 business days, depending on your original payment method.
- AliExpress Assistance: For any additional help, contact AliExpress customer service via online chat.
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