If your package is marked “Delivered” but you have not received it, there are several steps to follow. First, wait a little longer as delivery times can vary. Next, check with your local post office or the carrier in your country.
You can contact the carrier using the contact details below for your country:
-
- Russian Federation: (+7 495) 744 55 44
- Mexico: (+52 55) 53 85 09 67
- United Arab Emirates: (+971) 600599999
- Saudi Arabia: (+966) 920001144
- Italy: 803160 (toll-free from landlines)
- Brazil: 0800 725 0100
- Ukraine: (+380 44) 235 33 81
- Spain: 902197197
- Poland: (+4822) 548 15 06
- France: 0969 391 391 (Chronopost); 0825 878 888 (Coliposte)
- Chile: 600 950 2020; 562956 0303
- Turkey: (+90 212) 337 10 30
- America: (+1 800) 222 1811
For more details, use the tracking number on global.cainiao.com and visit their official website for additional information.
