The product I received does not match the description. What can I do? / If the product you received does not match what was advertised, here are the steps to follow:
- Inspect the product upon receipt and document the issues. Take clear photos or videos showing the defects.
- Contact the seller to discuss the problem. You can send them a message through AliExpress’s Message Center by clicking on “Contact the seller”. Provide the images or videos as evidence.
- Review your previous exchanges with the seller in the Message Center to ensure that all communications are recorded.
- If you are unable to resolve the issue with the seller, request a return or refund within the specified return/refund period.
- If your order is eligible for free return service, you can return the product for free within 90 days of ordering, or within 15 or 7 days of receipt, depending on the origin of the products. Click here for more information on the free return service.
- For any other concerns, feel free to contact AliExpress customer service for assistance.